POLICIES AND NOTABLE INFORMATION*

Airsoft Law and Restrictions AirSoft shall NEVER be handled like a toy.  It is a firearms replica. There shall be ABSOLUTELY NO showing, brandishing or taunting with a firearms replica, ESPECIALLY within public view. There shall be ABSOLUTELY NO intent to represent a firearms replica as anything other than such. AirSoft games are to be played only in designated arenas and forums with the appropriate protective gear.  This information can be found with the event coordinator. NO firearms replica shall be used in a manner that puts at risk any unknowing bystanders or passersby. ALL use of AirSoft shall be with adult supervision. This message assumes the recipient is 18 years of age or older. If you have further questions on these restrictions, please feel free to contact us during normal business hours.  Callers must be 18 years of age or older.

1,000 Free BB’s offer This offer is extended to the purchase of one airsoft gun per new order.  Orders that contain more than one airsoft gun will only receive 1,000 free BB’s.  We know you need them to use your guns and we want to get you started right away.

PRE-ORDERS  Any pre-order that has not been shipped yet (status "NEW") can be cancelled for a FULL REFUND at any time before it ships.  Any item that contains the notation "Pre-Order" is a pre order, if there isn't a notation the item is not a pre-order item. Simply e-mail us at orderstatus@speedytoys.com before your order ships. This also applies to ANY order which has been placed, but not shipped.

ALL INTERNATIONAL CUSTOMERS  At this time, we are only shipping to Canada.  Canadian orders must be for CLEAR airsoft guns and/or airsoft accessories-camo gear only.  Billing and shipping addresses must match for Canadian orders NO exceptions.

SpeedyToys.com is not responsible for customs seizures.  In the event of a customs seizure, we CANNOT ISSUE A REFUND. PERIOD.

TRACKING/ORDER STATUS You can track all shipped orders at www.ups.com.  You may also go to the order status page (after logging in) to see status and tracking numbers of your order

SHIPPING All packages are shipped via U.P.S. only.  

The shipping method you choose is NOT an indication of when your package will ship, but an estimation of how long it will take to reach you once you receive a U.P.S. tracking number.  Any order originating from or shipping to Alaska and Hawaii must choose express shipping due to extended area charges (normal ground rates only apply to the contiguous 48 States).  Orders to Alaska or Hawaii will not ship until the express shipping charges have been paid.

If you request premium service such as Next Day Air or 2nd Day Air, your package will ship to you as requested if item is in stock.  If you have multiple items in your order and we only have some of your items in stock we will ship what we can and the remaining items will be shipped U.P.S. ground or by any other carrier of our choosing. 

If you are willing to wait for all items to be in stock, please be advised that we can only give you an ETA (estimated time of arrival) of when the items will reach our warehouse from our manufacturer – no arrival times are guaranteed.  If you are unable to receive your package, and it is sent back to us you will be responsible for additional shipping charges to have the package sent out again.

Delivery times and rates are not guaranteed and in some instances additional shipping may be required.  Rates and times are subject to change due to mitigating factors beyond our control. Factors include, but are not limited to: carrier rate increases, shipping locations that are deemed remote (by carrier), size, weight, and dimensions of package, or any unforseen factor we are not liable for.  Delays can happen, but we always strive to get you your package as Speedy as possible.

MISSING OR WRONG ITEMS INCLUDED IN YOUR ORDER?  If you are missing or received the wrong item, contact us by phone or via e-mail at orderstatus@speedytoys.com and we will issue an RMA # for the return of wrong items sent to you and upon our receiving the wrong items your correct items will then be shipped out to you.  However, if we conclude that you did in fact receive all items in your order and that none are missing when we verify your initial shipment information, you may be subject to litigation by way of mail fraud.

ONCE YOU RECEIVE YOUR PACKAGE  These simple guidelines apply to all items and should be observed in order to ensure not only the manufacturer’s warranty but also any refunds on returned merchandise.

1.  Read all instructions completely and carefully.
2.  Do not take apart the item if you feel it is defective and try to repair it yourself; doing so will void the warranty and greatly reduce any or all refund of purchase.
3.  Retain all packaging, parts, and instructions these are required to honor a manufacturer’s warranty.
4.  When a package is delivered and you suspect it is damaged due to the condition of the package (box is crushed or looks as if it has been grossly mishandled) refuse the shipment at point of delivery.  If the seemingly damaged package was delivered while you were out, DO NOT open the package. Contact Speedytoys.com by phone or by e-mail at orderstatus@speedytoys.com and we will provide you with information on returning the package back to us.

Returns, Warranty Info, and RMA’s (Returned merchandise authorization)

Returns on new merchandise must have an RMA# and it MUST be acquired within 3 DAYS receipt of package.  Items you are attempting to return must not be opened, used, or damaged. A 15% restocking fee will be charged.  Any returned package without an RMA# will be refused by us at point of delivery.  Items that have been opened and damaged by you are NOT returnable and you may be subject to mail fraud litigation. Dismantling, or modifying a product voids all warranties – products that have been modified in this manner are not returnable.

Acquiring an RMA# for return of new merchandise  email us returns@speedytoys.com. 

Item must be new, unopened and have no damage.  Be sure to save all packaging, instructions and any parts associated with the product in original packaging.  Re-pack the product(s) securely, damage caused by shipping will reduce your refund.

We must receive a return within 30 days issuance of an RMA#.  We are not responsible for return shipping charges.  If you damage any item, you will NOT receive a refund.  Your refund will be processed within 10 business days. It may take up to two billing cycles for your return to appear on your statement.

E-mail us at returns@speedytoys.com for questions regarding returns or return policy only.

Exchanges  If you are dissatisfied with your item and want to exchange it for something else, an RMA# is required for exchanges as well. We want you to be satisfied, so call us and tell us about your dissatisfaction and we will try to rectify the situation.  Before you call or contact us for exchange the following guidelines must be met. 

1. Make sure item is in new, undamaged and that the original invoice is dated no later than 30 days.  
2. Include all original packaging, accessories, instructions, and anything that you received that is associated with the product. 
3. Include your name, e-mail address, phone number and the item(s) you want to exchange for written on a copy of your original invoice.
4. Items must be packed in a box that is secure and protected from damage.  DO NOT send back the items in just the manufacturer’s packaging with a label on it, these items will be refused by us.  Items must be packed securely.
5. Contact us by phone or e-mail to obtain your RMA#.  Write the RMA# on the box or on the shipping label.  If there is no RMA# then the package will be refused by us.
We are not responsible for return shipping charges nor will they be refunded by us for any item(s). 

If you are issued an RMA# and you  return damaged, misused items for exchange, you may be liable for mail fraud and your exchange request will be denied. 

Defective Merchandise  If your item has not been damaged either by shipment or misuse, contact the manufacturer for instructions on honoring the manufacturer’s warranty. You will be asked to provide all packaging, instructions, parts, and accessories along with a copy of your original invoice clearly and fully explaining what is wrong with your item within 30 days of receipt.  Return shipping charges will not be refunded under any circumstances as is with item exchanges or refunds on new merchandise.   Please note that warranties are only applicable to manufacturer's defects and not to damage due to use or normal wear and tear.  If an item is damaged by the end user, the warranty does not apply.  If the item description states "no warranty", then no manufacturer's warranty applies for that particular item.  Speedytoys.com reserves the right to repair returned defective merchandise before issuing refunds. If the item was damaged during shipment, please read the information under the heading "ONCE YOU RECEIVE YOUR PACKAGE".  If you need the manufacturer’s contact information or return address, please contact us at returns@speedytoys.com. 

If you send back an item to the manufacturer that is visibly damaged by misuse you could be subject to litigation under pretense of mail fraud.

We want you to be satisfied with the products we offer and we understand that this process can be frustrating. Defects can happen, and we want to work with you to resolve any issues in a timely and fair fashion so that you can spend more time enjoying your purchase.

Privacy We do not sell or give out your information to any third parties; we know you value your privacy as we do our own.

Security Speedytoys.com uses 128bit SSL encryption technology to provide you with the highest available security ensuring that your information is protected from unauthorized use. Our SSL certificate is provided by GeoTrust.   

SAFETY: You must be 18 years or older. By purchasing, you are agreeing that you are 18 years of age. Should you provide access to someone who is not 18 years of age, SpeedyToys.com will not be held responsible. It is the responsibility of buyers to check state, national, and local laws regarding these items.

We would like you to know that we greatly appreciate your interest in our products and we hope you have found the preceding information useful.   

Thanks from your friends at SpeedyToys.com! 

*Speedytoys.com reserves the right to update these policies at any time.